At Lawn Sprinklers Headquarters we hope that every customer's transaction is to their satisfaction, but in the event that you are dissatisfied with your lawn irrigation equipment purchase, you may return the item within thirty (30) days for a no questions asked full refund or exchange, minus shipping cost. Returns after thirty (30) days are subject to manufacturers original warranty and will be repaired or replaced, at Lawn Sprinklers Headquarters descrection, if covered under original manufacturers warranty.
Note: All returns must have an approved "Return Merchandise Authorization (RMA)" number associated with the return. Any item(s) returned to Lawn Sprinklers Headquarters without an approved RMA number will be returned to the customer at the customers own expense.
Instructions For Filing For A "Return Merchandise Authorization" Number Within Thirty (30) Days Of Product Purchase
Items shipped to Lawn Sprinklers Headquarters without a valid RMA # will be returned to the customer at the customers own expense. Automatic RMA submissions via Lawn Sprinklers Headquarters' automated filing process are not available after thirty (30) days from the date of purchase. If you are unable to locate the "Registration Of The Return" link from within your orders page, then it may be beyond thrity (30) days from the date of purchase. If you are not able to find the Registration Of The Return link and believe that you have not exceeded the thirty (30) day time frame, please contact us.
Log into your account using the email address and password originally submitted during customer registration by clicking HERE.
In the My Account menu click on "Orders" and then click on the order number you would like to file a RMA for. If your past order(s) do not display, you may search for the order number you would like to return, or if you already know your order number you may enter it into the space provided. When you have located your order number, click on the order number to pull up that order.
From the Order Info page, click on the "Registration Of The Return" link located directly above the Print Invoice button. When the Registration Of The Return page opens, select the appropriate reason for the return.
Next check the box next to the item(s) you would like to return and the quantity you wish to return in the event multiple items were damaged are found to be non-functioning. Next, using the drop down menu choose the appropriate action requested. If you have any additional comments, you may enter them into the Comments box regarding your return.
Click on the "Return" button to finalize your return. You will receive an email with your Return Merchandise Authorization number once your return has been authorized as well as shipping instructions. Please include this RMA # on the exterior of the shipping container.
Note: Please do not ship any item back until you have received your email confirmation authorizing your return.
Instructions For Filing Filing For A "Return Merchandise Authorization" Number After Thirty (30) Days Of Product Purchase.
Return request after thirty (30) days of the purchase date are handled as warranty repairs and the defective product will be repaired or replaced, at the descretion of Lawn Sprinklers Headquarters, if within product warranty period.
Contact our office by clicking HERE and explain the nature of your request as well as original order number and item description. You will be emailed your Return Merchandise Authorization number as well as instructions on returning the defective merchandise.